Frequently Asked Questions

Find answers to common questions about our jewelry and accessories

What materials are used in Stella & Dot jewelry?

Our pieces are crafted using high-quality materials including semi-precious stones, hand-set crystals, and finishes in 14k gold, sterling silver, and rose gold plating.

Is your jewelry hypoallergenic?

Yes, all our jewelry is lead and nickel safe, meeting rigorous safety standards to ensure it is comfortable for sensitive skin.

How should I care for my accessories?

To maintain brilliance, avoid contact with perfumes, lotions, and water. Store your pieces in a dry place, preferably in the provided Stella & Dot pouch.

Can I track my order?

Once your order ships, you will receive a confirmation email containing a tracking number to monitor your delivery status in real-time.

Do you offer gift wrapping?

Most items arrive in our signature boutique packaging, making them ready for gifting immediately upon arrival.

How do I use a promotional code?

You can enter your valid promo code at the checkout screen under the 'Order Summary' section before completing your purchase.